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support, refunds, and returns

request form for support, refunds, and returns

Complete this form to request assistance, or to receive a refund for your Respiray products. We will respond with further instructions.

For returns, please ship your product to either our US or EU warehouse. We will process your refund as soon as we receive the returned item.

For any questions, feel free to reach out to us at [email protected]

refund and return policy

overview

Our refund and returns policy lasts 60 days. If 60 days have passed since your purchase, we can’t offer you a refund or exchange.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

    • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
    • Any item that is returned more than 60 days after delivery

refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

Please contact us at [email protected]

If you haven’t received a refund yet, check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to:

A. Respiray, 4291 Express Lane, Suite EE1137, Sarasota, FL 34249, United States
B. Respiray, Mõisa 4, 3rd floor, Tallinn, 13522, Estonia

gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

shipping returns

To return your product, you should mail your product to:

A. Respiray, 4291 Express Lane, Suite EE1137, Sarasota, FL 34249, United States
B. Respiray, Mõisa 4, 3rd floor, Tallinn, 13522, Estonia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

need help?

Contact us at [email protected] for questions related to refunds and returns.

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