Complete this form to request assistance, or to receive a refund for your Respiray products. We will respond with further instructions.
For returns, please see the conditions below.
For any questions, feel free to reach out to us at [email protected]
Our returns and refund policy lasts 60 days from the date of delivery. If 60 days have passed since your purchase, we’re unfortunately unable to offer a refund or exchange.
To be eligible for a return, proof of purchase (receipt or order confirmation) is required.
In certain situations, only partial refunds may be granted, including but not limited to:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
We accept order cancellation requests within 12 hours of placing the order, provided the order has not been shipped.
Please contact us at [email protected]
If you haven’t received a refund yet, check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to:
A. Respiray, 4291 Express Lane, Suite EE1137, Sarasota, FL 34249, United States
B. Respiray, Mõisa 4, 3rd floor, Tallinn, 13522, Estonia
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To initiate a return, please contact us at [email protected].
The cost of the return is paid by the customer. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at [email protected] for questions related to refunds and returns.
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